Complaints Book

When can I use the Complaints Book?

If you have a complaint regarding your experience at pour-le-vin.com, you can always contact us via our customer support email : pourlevin.cs@gmail.com. We will be happy to help.

Where can I access the online Complaints Book?

This is a different process from contacting Pour le vin´s customer support directly.

If you feel that your complaint has not been adequately addressed, you can still—but are not required to—use the online Complaints Book.

In Portugal : https://livroreclamacoes.pt/Inicio/

In the European Union (E.U.) : https://ec.europa.eu/consumers/odr/